Want to be great?

By Tiana | Mar 19, 2015

“You don’t have to be great to start, but you have to start to be great” – Zig Ziggler Too many great ideas die a terrible death due to over-thinking. I see this in so many of my clients and contacts. They come up with a fantastic idea – for a new business, a new…

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Who are you and what have you done with the person I met earlier?

By Tiana | Mar 12, 2015

Consistency is key in business; and this is absolutely true when it comes to you – the business owner. Without consistency, your clients will never know where they are with you, if you can be relied upon or whether your service will always be the same. Inconsistency is an instant business killer. So why is…

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Wow your customers on a shoe-string budget

By Tiana | Mar 5, 2015

Small businesses have the advantage over large businesses when it comes to customer service and retention – purely because they can make it personal. It is much easier to have personal contact with 100 or 1000 customers than trying to do the same with 100 000 customers. And most small businesses know it – they…

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So what are the next steps?

By Tiana | Feb 12, 2015

  The other day I attended a meeting, organised and chaired by a seasoned business person. Many topics and ideas were discussed, but I kept feeling no progress was made – we were all talking in circles. Then, suddenly, the chair person started to wrap up the meeting (we were already 10 minutes past the…

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Productivity Hack: Do Not Disturb

By Tiana | Feb 5, 2015

  Phone calls, Skype Calls, e-mails and other Instant Messaging – these are all interruptions we deal with every single working day. Annoying, I know. And it kills productivity. Taking that call or dealing with that e-mail is not the thing which takes time (well, maybe a little) but it’s the fact that you need…

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E-mails: The 3 Minute Rule

By Tiana | Jan 29, 2015

  One thing which can seriously affect our time management and productivity is e-mails. We get a flood of them each day – some spam, some with good information and some needing specific action on our part. The problem is that it can rule our lives – if we allow it to. One way I…

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