Don’t Test Your Customer’s Patience!

By Tiana | Sep 1, 2014

When it comes to customer care, time is NOT on your side. We live in an age of instant gratification – a time when people expect immediate answers and service. Customer loyalty is a rare commodity in modern business. They expect to get what they want, when they want it – and will do business…

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The Treasure is in the Follow-up

By Tiana | Aug 6, 2014

If content is king, contact is the super-duper king of all kings! It doesn’t matter if they are your current clients, past clients or prospects – you need to be in constant contact with all people connected to your business. That is, if you want a successful business. Too many business owners, managers and sales…

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Manage a Realistic To-Do List

By Tiana | Jul 31, 2014

Look at your To-Do list. Think about each task on that list. How much time do you think each task will realistically take? Now if you tally up the total amount of time needed to accomplish all your tasks today – how much time is that? Scary, isn’t it! And that is exactly the problem…

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When to ask clients for referrals

By Tiana | Jul 29, 2014

Clients have much more value than “merely” the fee they pay you for your service or product. Long-term client relationships can mean referrals, testimonials, repeat business and much more – if nurtured properly. One question I get asked often by clients is: “When should I ask my clients for referrals”. The answer is: At any…

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Mastermind Groups

By Tiana | Jul 22, 2014

The concept of the Mastermind Group was formally introduced by Napoleon Hill in the early 1900’s when he wrote “Think and Grow Rich”. “No two minds ever come together without thereby creating a third, invisible intangible force, which may be likened to a third mind.” – Napoleon Hill The beauty of Mastermind Groups is that…

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Projects: Block Time Out in Your Diary

By Tiana | Jul 15, 2014

Case study: Lorraine runs a digital marketing agency in Melbourne, Australia. When she contacted me in August 2013 to consult with her company, one of the main issues was the fact that she never seemed to have time to work on her own business. Lorraine says: “My business is mostly busy – thankfully – and…

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